Accessibility Statement

Our Commitment to Accessibility

Darin King Counseling LLC believes that every person seeking mental health care should be able to access information about our services and reach us without barriers. We are committed to providing a website experience that works for people who use assistive technologies, people with cognitive disabilities, people with motor impairments, and people with sensory limitations.

Accessibility is not a one-time project — it is an ongoing practice. We work to identify and address barriers as we become aware of them, and we welcome feedback from clients and visitors that helps us improve.

Standards We Work Toward

Our website is designed with the goal of substantial conformance to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. WCAG 2.1 AA is the standard most commonly referenced in accessibility regulations and best practice guidelines for healthcare websites.

We do not claim full conformance at every moment, as web content changes regularly and accessibility issues can be introduced unintentionally. We do commit to actively working toward this standard and addressing identified issues promptly.

Accessibility Features of This Website

Our website is built with the following accessibility considerations:

• Semantic HTML structure with clear headings, landmarks, and reading order to support screen reader navigation
• Alternative text for meaningful images, including team photos, infographics, and content visuals
• Keyboard navigability throughout the site, including all menu items, links, buttons, and interactive elements
• Visible focus indicators that show keyboard users where they are on the page
• Sufficient color contrast between text and background to support readers with low vision
• Responsive layouts that work on phones, tablets, and desktop computers, with text that can be zoomed without breaking the layout
• Plain language wherever possible, recognizing that complex jargon is itself an accessibility barrier
• Captions and transcripts for video content where we publish video

Third-Party Content and Tools

Our website includes embedded content and tools from third-party providers, including Google Maps for office locations, our scheduling platform for appointment booking, and our intake forms platform. These third-party tools are maintained by their respective providers, and their accessibility is ultimately governed by those providers’ own standards.

If you encounter an accessibility barrier with one of these third-party tools, please contact us. In many cases we can offer an alternative method to accomplish what you were trying to do.

Accommodations for Counseling Services

Our commitment to accessibility extends beyond our website to the counseling services we provide. We offer reasonable accommodations to support clients with disabilities throughout the therapy process. Examples include:

• Large-print intake forms, consent documents, and educational materials
• Plain-language summaries of treatment information for clients with cognitive disabilities or limited literacy
• Telehealth as an accommodation for clients who cannot travel due to physical disability, chronic illness, or sensory limitations
• Closed captioning support during telehealth sessions for clients who are Deaf or hard of hearing
• Coordinating with sign language interpreters when requested in advance
• Flexible session pacing or scheduling for clients whose disabilities affect their capacity for sustained focus
• Alternative communication methods including email or text-based intake when phone calls are inaccessible

Ongoing Improvement

We periodically review our website and our service delivery against accessibility best practices. When we discover barriers, we work to address them. When clients report barriers, we treat that as priority feedback and respond as quickly as we are able.

We recognize that accessibility involves continuous learning, and we are open to suggestions for improvement.

Feedback and Reporting Concerns

If you experience a barrier accessing any part of our website, encounter a problem with one of our services, or have suggestions for accessibility improvements, please contact us. When you reach out, please share with us:

• The page or service where you encountered the issue
• What happened (the specific barrier or problem)
• The assistive technology you were using, if applicable (screen reader, voice control, etc.)
• The best way for us to reach you to follow up

We aim to respond to accessibility-related inquiries within two business days. For urgent accessibility concerns related to scheduled therapy sessions, calling our main number is the fastest way to reach us.

Formal Complaints

If you have made a complaint to us and believe that it has not been addressed adequately, you have the right to file a complaint with external bodies that oversee accessibility compliance. These include:

• U.S. Department of Health and Human Services Office for Civil Rights (HHS OCR) — for complaints related to disability discrimination by healthcare providers. Information at hhs.gov/ocr
• U.S. Department of Justice — for complaints under the Americans with Disabilities Act. Information at ada.gov
• Pennsylvania Human Relations Commission — for state-level disability discrimination complaints. Information at phrc.pa.gov

We would prefer the opportunity to address your concerns directly first, but we want you to know your rights either way.

Limitations and Honest Acknowledgment

We want to be honest about the limitations of this statement. Web accessibility is a complex, evolving practice, and despite our best efforts, you may encounter content on our website that is not fully accessible. This may happen because:

• Older content created before our current accessibility commitment may not yet meet our current standards
• Some content is provided by third parties whose accessibility we cannot fully control
• New content may occasionally be published with unintentional accessibility issues that we have not yet identified

We do not view any of these as acceptable reasons not to act when problems are identified. They are honest limitations of being a small practice working continuously to improve.